Terms of Service

1. Definitions

In these Terms of Service ("Terms"), the following words have the following meanings:

• "Zelus", "we", "us", "our" means Zelus International, a company registered in Dubai, United Arab Emirates, together with its subsidiaries and affiliates.
• "Service" means the Zelus Academy online learning platform available at learn.zelusinternational.com, including all related websites, applications, course content, assessments, certificates, communications, and supporting services.
• "User", "you", "your" means any person who accesses or uses the Service, whether as a visitor, registered learner, voucher recipient, business sponsor, or in any other capacity.
• "Content" means all course materials, videos, audio recordings, text, images, software, assessments, certificates, badges, design elements, branding, trademarks, and any other materials made available through the Service.
• "Account" means a registered user profile on the Service.
• "Course" means any structured learning program, module, lesson, learning path, or training offering provided through the Service.
• "Certificate" means a verifiable record of Course completion issued by Zelus, including any associated digital badge.
• "Order" means a request from you to enrol in or purchase a Course or other paid feature.

2. Acceptance of Terms

2.1. By creating an Account, enrolling in any Course, redeeming a voucher, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be legally bound by these Terms and by our Privacy Notice.

2.2. If you are entering into these Terms on behalf of a company, employer, educational institution, or other legal entity, you represent and warrant that you have authority to bind that entity, and references to "you" then refer to both you personally and that entity, jointly and severally.

2.3. If you do not agree with any part of these Terms, you must not access or use the Service.

3. Eligibility and Account Registration

3.1. Age requirement. You must be at least 18 years of age to register an Account independently. If you are between 16 and 17 years of age, you may register only with the verifiable consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf and assumes responsibility for your use of the Service. The Service is not directed at children under 16, and we will close any Account we identify as belonging to a person under 16.

3.2. Sanctions and export-control compliance. You may not register an Account or use the Service if you are located in, ordinarily resident in, or a citizen of any country or region subject to comprehensive economic sanctions imposed by the United Nations, the European Union, the United Kingdom, the United States Office of Foreign Assets Control (OFAC), or the United Arab Emirates. You also may not use the Service if you are listed on any sanctions or restricted-party list maintained by any of the foregoing authorities. You confirm that you are not such a person and that you will notify Zelus immediately if your status changes.

3.3. Accurate information. You agree to provide accurate, current, and complete information during registration and to keep your Account information updated. Zelus may, at its sole discretion, verify your identity at any time (including by requesting government-issued identification for Certificate-bearing Courses), and may suspend or terminate Accounts where information appears false, misleading, or incomplete.

3.4. One Account per person. Each User may hold only one personal Account. Operating multiple Accounts to obtain duplicate vouchers, circumvent restrictions, or access Content not lawfully purchased is grounds for immediate termination without refund and may result in revocation of any previously issued Certificates.

3.5. Account security. You are solely responsible for safeguarding your Account credentials and for all activity occurring under your Account, whether or not authorised by you. You must notify Zelus immediately at support@zelusinternational.com of any unauthorised access or other breach of security. Zelus is not liable for any loss or damage arising from your failure to comply with this Section.

4. The Service

4.1. Zelus provides online professional training, certification preparation, learner-record services, and related digital learning products. Content, assessments, and Certificates are delivered through the platform at learn.zelusinternational.com.

4.2. Zelus may add, modify, suspend, restrict, or remove features, Courses, or other parts of the Service at any time. Where a Course is removed before you have begun it, you will be offered an equivalent Course or a full refund of any amount paid for that Course. Where a Course is removed after you have begun it, we will make commercially reasonable efforts to allow you to complete it or to provide equivalent content.

4.3. The Service may include beta, pilot, preview, or experimental features clearly identified as such. These are provided "as is" with no guarantee of continued availability, performance, or feature parity.

4.4. Zelus does not promise that access to the Service will be uninterrupted, timely, secure, or error-free. Maintenance windows, software updates, dependency outages, and unforeseen events may affect availability. See also Section 18 (Force Majeure).

5. Orders, Payments, and Taxes

5.1. Pricing. Course fees and other charges are quoted in United States dollars (USD) unless otherwise stated. Prices may change at any time, but changes do not affect Orders already accepted by Zelus.

5.2. Payment processor. Payment is processed by our third-party payment-gateway provider(s) appointed from time to time. By placing an Order you authorise Zelus and its payment provider(s) to charge the stated amount to the payment method you select. The payment provider's terms apply to you in addition to these Terms.

5.3. Acceptance of Orders. An Order is accepted only when access to the Course is provisioned to your Account. Zelus may decline any Order at its sole discretion (including for suspected fraud, sanctions concerns, payment-method issues, or pricing errors). Where an Order is declined after payment has been taken, the payment will be refunded in full.

5.4. Pricing errors. Despite our efforts, prices may occasionally be displayed in error. Zelus reserves the right to cancel any Order placed at an obviously incorrect price (whether due to typographical error, system fault, or currency-feed failure) and to refund any payment in full. Acceptance of an Order does not waive this right.

5.5. Taxes and duties. Prices shown are exclusive of any taxes, duties, levies, or other governmental charges imposed in your jurisdiction (including VAT, GST, withholding taxes, or similar). You are solely responsible for paying any such taxes, and you authorise us to add them to the price where required by applicable law.

5.6. Currency conversion and bank charges. If your payment method operates in a currency other than USD, your bank or payment provider may apply conversion rates and additional fees for which Zelus is not responsible.

5.7. Chargeback abuse. Initiating a payment chargeback, reversal, or dispute outside the refund policy in Section 6 is a material breach of these Terms. Where a chargeback is initiated improperly, Zelus may: (a) suspend or terminate your Account; (b) revoke access to Courses and Certificates; (c) recover disputed amounts plus reasonable administrative and legal costs; and (d) report the activity to fraud-prevention agencies or law enforcement.

6. Cancellation and Refund Policy

This is a strict and limited policy. Please read carefully before purchasing.

6.1. Refund window - all three conditions required. You may request a full refund of a Course only if all three of the following are met:

• (a) Your refund request is received by Zelus within twenty-four (24) hours of the time of your enrolment in the Course. The timestamp of the Order confirmation email sent to your registered address is conclusive; AND
• (b) You have completed less than 25 percent (25%) of the Course content, as measured by the Service's progress tracking, which is determinative; AND
• (c) No Certificate, badge, or other record of completion has been issued or downloaded for the Course (including any preview or draft Certificate).

6.2. No refunds outside these conditions. Outside of the 24-hour window, or if any of the conditions in Section 6.1 is not satisfied, no refunds will be issued under any circumstances, including, without limitation: change of mind; perceived lack of time; technical issues at your end; failure of personal, professional, or financial circumstances; dissatisfaction with content; failure to pass an assessment; or change in employment or training needs.

6.3. How to request a refund. Email support@zelusinternational.com from the email address registered to your Account within the 24-hour window, citing your Order reference and the Course name. Refund requests are reviewed manually against the conditions in Section 6.1. Approved refunds are processed to the original payment method, typically within 15 business days, less any non-recoverable payment-processor or currency-conversion fees.

6.4. No refunds where Account is suspended or terminated. Where your Account is suspended or terminated for breach of these Terms (including the acceptable-use, integrity, intellectual-property, or payment provisions), no refund is due, and any pending refund request will be withdrawn.

6.5. Vouchers, scholarships, and bundles. Course access obtained through vouchers, coupon codes, scholarships, bundle discounts, employer-sponsored enrolments, or promotional offers is non-refundable in cash. Vouchers, once redeemed, cannot be reversed.

6.6. Statutory rights carve-out. Where mandatory consumer-protection law in your country of residence provides a right of withdrawal or refund that cannot be excluded by contract (for example, the EU Consumer Rights Directive cooling-off period, or comparable UK or other national provisions), that right applies to the extent legally required. By beginning the Course before any applicable statutory cooling-off period expires, you expressly request immediate performance and acknowledge that you may lose any such right of withdrawal under applicable law.

7. Vouchers, Coupons, and Promotions

7.1. Vouchers and discount codes are non-transferable, non-refundable for cash, and subject to the conditions stated at the time of issue (expiry, single-use, percentage off, eligible Courses, minimum spend, and so on).

7.2. Each voucher may be redeemed only once and only by the intended recipient. Sharing, reselling, trading, or otherwise commercialising vouchers is prohibited.

7.3. Zelus reserves the right to revoke, void, decline, or refuse vouchers issued in error, distributed without authorisation, obtained through fraud or impersonation, used in bad faith, used in conjunction with other offers in a manner not intended, or applied in a manner inconsistent with their purpose.

7.4. Promotional pricing applies only to new Orders placed during the promotional period and is not retroactive.

8. Certificates of Completion

8.1. Certificates are issued automatically when documented completion criteria for a Course are met. Each Certificate carries a unique verification code and can be verified by anyone at learn.zelusinternational.com/verify.

8.2. Certificates are personal records of Course completion. They are non-transferable, must not be altered, and must not be used in any misleading or fraudulent manner. Use of a Certificate to misrepresent qualifications is a serious breach of these Terms and may be reported to relevant employers, regulators, or authorities.

8.3. Certificates evidence Course completion only. A Zelus Certificate is not a professional qualification, regulatory licence, university degree, or accreditation by any awarding body, unless explicitly stated on the face of the Certificate that it carries such accreditation from a named awarding body.

8.4. Revocation. Zelus may revoke a Certificate at any time, including retroactively, if it was issued in error, obtained in breach of these Terms (including by assessment misconduct), or rendered invalid by a subsequent discovery. Revocation is recorded in the public verification system.

8.5. Third-party certification. Where a Course references third-party certification (PMP, AWS, CISSP, ITIL, PRINCE2, CompTIA, or similar), that credential is awarded and governed entirely by the relevant awarding body, not by Zelus. Zelus does not award such third-party credentials and makes no representation about your eligibility for, exam performance in, or licensing status under any third-party scheme.

9. Acceptable Use and User Conduct

9.1. You agree that you will not, and will not assist any person to:

• (a) redistribute, resell, sublicense, publish, broadcast, screen, or otherwise commercialise Content or any part of it, in any medium;
• (b) share, lend, transfer, or otherwise permit access to your Account, login credentials, or Content by any other person;
• (c) circumvent or attempt to circumvent any access controls, paywalls, geographic restrictions, assessment-integrity measures, watermarks, or technical protection measures used by the Service;
• (d) record, screen-capture, scrape, mirror, index, frame, or download Content except as expressly permitted by the platform's features (for example, downloadable materials explicitly marked as such);
• (e) cheat on assessments, including by using another person's work, unauthorised collaboration, paid assistance, automated tools, generative artificial-intelligence systems, or by manipulating timing or platform mechanics;
• (f) impersonate any person, misrepresent your affiliation, or provide false information for verification, eligibility, grading, or Certificate purposes;
• (g) upload, transmit, or distribute any material that is unlawful, harmful, defamatory, obscene, infringing, harassing, discriminatory, or that contains viruses, worms, ransomware, or other harmful code;
• (h) use the Service to harass, intimidate, threaten, defame, or discriminate against any other User, staff member, or third party;
• (i) interfere with the proper working of the Service, attempt to gain unauthorised access to any part of the platform or its underlying infrastructure, or test or probe the security of the Service without prior written authorisation;
• (j) use the Service in violation of any applicable law, including export-control, sanctions, anti-money-laundering, anti-corruption, intellectual-property, and data-protection laws;
• (k) use the Service, or any Content, to develop, train, fine-tune, evaluate, benchmark, or otherwise contribute to any artificial-intelligence model, dataset, or product, whether commercial or non-commercial, except with Zelus's prior written consent.

9.2. Zelus may investigate suspected breaches of this Section using automated and manual means, including reviewing assessment submissions, login patterns, and platform telemetry, and may share evidence of breaches with law enforcement, employers, or affected third parties as appropriate.

10. Intellectual Property and Licence to You

10.1. Ownership. All Content is owned by Zelus or its licensors and is protected by copyright, trademark, database right, and other intellectual-property laws. Nothing in these Terms transfers any ownership of any Content to you.

10.2. Personal licence. Subject to your full and continuing compliance with these Terms, Zelus grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and view the Content solely for your own personal learning during your active enrolment in the relevant Course. No other rights are granted by implication, estoppel, or otherwise.

10.3. Trademarks. "Zelus", "Zelus Academy", "Zelus International", and associated logos and designs are trademarks of Zelus International. Other trademarks displayed on the Service are the property of their respective owners. You may not use any of these marks without the prior written consent of the owner.

10.4. Feedback. If you provide suggestions, ideas, or other feedback about the Service, you grant Zelus a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use that feedback for any purpose without obligation or compensation to you.

10.5. Copyright complaints. If you believe Content on the Service infringes your copyright, send a notice to support@zelusinternational.com (subject line: "Copyright complaint") containing: (a) your contact details; (b) identification of the work claimed to be infringed; (c) identification of the material to be removed and its location on the Service; (d) a statement that you have a good-faith belief that the use is not authorised; (e) a statement, under penalty of perjury, that the information is accurate and that you are the rights holder or authorised to act on the rights holder's behalf; and (f) your physical or electronic signature. We will respond reasonably promptly.

11. Privacy and Communications

11.1. Personal data is handled in accordance with our Privacy Notice at learn.zelusinternational.com/privacy. By using the Service you consent to the processing described there.

11.2. Service communications. You agree to receive emails, notifications, and messages necessary to operate the Service (Account confirmation, payment receipts, Course-progress alerts, Certificate delivery, security notices, policy changes). These communications are integral to the Service and are not optional while your Account is active.

11.3. Marketing communications. Zelus may send promotional communications only with your consent, which you may withdraw at any time via the unsubscribe link in any marketing email or through your Account preferences.

12. User-Submitted Content

12.1. Where the Service permits you to submit content (for example, assessment responses, forum posts, peer-review submissions, profile information), you grant Zelus a worldwide, royalty-free, sublicensable, transferable licence to host, store, reproduce, modify (including for translation, formatting, and accessibility), display, and otherwise use that content for the purposes of operating, securing, improving, and promoting the Service.

12.2. You represent and warrant that any content you submit is original to you (or that you have all necessary rights to grant the licence above), does not infringe any third-party right, complies with these Terms, and complies with applicable law.

12.3. Zelus may, at its sole discretion, remove, edit, refuse to display, or report to authorities any user-submitted content that may breach these Terms or applicable law.

13. Disclaimers of Warranty

13.1. To the maximum extent permitted by applicable law, the Service and all Content are provided "AS IS" and "AS AVAILABLE" without warranty of any kind, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, security, or compatibility.

13.2. Zelus does not warrant that:

• (a) the Service will meet your specific requirements, expectations, or career goals;
• (b) the Service will be uninterrupted, timely, secure, or error-free;
• (c) any Course or Certificate will result in any specific qualification, employment outcome, salary level, business outcome, examination pass, or third-party certification;
• (d) errors or defects in the Service will be corrected, or corrected within any particular timeframe;
• (e) the Service or any Content is free of viruses, worms, or other harmful components.

13.3. Educational outcomes depend on many factors outside Zelus's control, including your prior knowledge, effort, time invested, language proficiency, and personal circumstances. No specific outcome is promised or guaranteed.

14. Limitation of Liability

14.1. To the maximum extent permitted by applicable law, in no event will Zelus, its officers, directors, employees, affiliates, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages whatsoever, including without limitation lost profits, lost revenue, lost data, loss of business opportunity, loss of goodwill, business interruption, or cost of substitute services, arising out of or in connection with these Terms or the Service, whether based on warranty, contract, tort (including negligence), strict liability, statute, or any other legal theory, and whether or not Zelus has been informed of the possibility of such damages.

14.2. To the maximum extent permitted by applicable law, Zelus's total aggregate liability arising out of or in connection with these Terms or the Service, for any and all claims (regardless of legal theory), is limited to the greater of: (a) the total amount you actually paid to Zelus for the relevant Course in the six (6) months preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100).

14.3. The limitations in this Section apply even if any remedy fails of its essential purpose. The parties acknowledge that the pricing of the Service reflects this allocation of risk and that without these limitations the Service would not be offered at its present pricing.

14.4. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, the foregoing limitations apply to the maximum extent permitted by law.

15. Indemnification by You

You agree to defend, indemnify, and hold harmless Zelus, its officers, directors, employees, agents, affiliates, suppliers, and licensors from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any law or third-party right (including any intellectual-property right, privacy right, or contractual right); (d) any content you submit to the Service; or (e) any misrepresentation made by you. Zelus reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you will cooperate fully with Zelus.

16. Suspension and Termination

16.1. Zelus may, at any time, with or without notice, suspend or terminate your Account or access to the Service if: (a) you breach these Terms; (b) Zelus is required to do so by law, regulation, court order, or governmental authority; (c) continued provision of the Service would cause Zelus to violate applicable law or sanctions; (d) Zelus reasonably suspects fraud, money laundering, assessment misconduct, or other unlawful activity; or (e) Zelus discontinues the Service or any part of it.

16.2. You may close your Account at any time by emailing support@zelusinternational.com from your registered email address. Closure does not entitle you to any refund.

16.3. Effect of termination. On termination, your right to access the Service and any Content ends immediately. Certificates already validly issued remain valid records of past completion but may be revoked under Section 8.4 where applicable.

16.4. Survival. Sections that by their nature should survive termination will survive, including Sections 5 (Payments owing), 8 (Certificates), 10 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 17 (Dispute Resolution), and 19 (General).

17. Dispute Resolution

17.1. Informal resolution first. Before commencing any formal proceedings, you agree to contact Zelus at support@zelusinternational.com and attempt to resolve the dispute informally and in good faith for at least 30 days.

17.2. Governing law. These Terms, and any dispute arising out of or in connection with them, are governed by the laws of the United Arab Emirates, without regard to its conflict-of-laws principles, save where mandatory consumer-protection law in your country of residence applies and cannot be excluded.

17.3. Jurisdiction. Subject to Section 17.4, you and Zelus agree that the courts of the Dubai International Financial Centre (DIFC), United Arab Emirates, will have exclusive jurisdiction to resolve any dispute, save where mandatory consumer-protection law in your country of residence requires otherwise.

17.4. Arbitration option. Zelus may, at its sole option exercised on notice to you, require that any dispute be resolved by final and binding arbitration administered by the Dubai International Arbitration Centre (DIAC) under its rules in force at the time the arbitration is commenced. The seat of arbitration will be Dubai, the language will be English, and the tribunal will consist of one arbitrator. Judgment on any award may be entered in any court of competent jurisdiction. In any event, the amount recoverable from Zelus in any proceeding, whether before a court or arbitrator, is subject to and capped by the limitation of liability in Section 14, and no award or judgment may exceed that limit.

17.5. No class actions. To the maximum extent permitted by applicable law, you agree to bring any claim against Zelus only in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. Where arbitration is invoked under Section 17.4, the arbitrator may not consolidate more than one person's claims and may not preside over any class or representative arbitration.

17.6. Time limit. Any cause of action arising out of or related to these Terms or the Service must be commenced within ninety (90) days after the cause of action accrues, or it is permanently barred. This Section does not apply where applicable law prohibits the shortening of statutory limitation periods.

18. Force Majeure

Zelus is not liable for any delay or failure in performance arising from causes outside its reasonable control, including without limitation acts of God, war, terrorism, civil unrest, pandemic, epidemic, government action, sanctions, internet or telecommunications failures, third-party service-provider outages, denial-of-service attacks, power failures, fires, floods, earthquakes, or labour disputes.

19. General Provisions

19.1. Changes to these Terms. Zelus may amend these Terms from time to time. The "Last updated" date at the top of this document will reflect the latest revision. Material changes will be notified by email to your registered address and by in-platform notice at least fourteen (14) days before they take effect. Continued use of the Service after the effective date constitutes your acceptance of the amended Terms. If you do not accept the changes, your sole remedy is to close your Account before the effective date.

19.2. Entire agreement. These Terms (together with the Privacy Notice and any Course-specific terms identified at the point of enrolment) constitute the entire agreement between you and Zelus regarding the Service and supersede all prior agreements, communications, and understandings.

19.3. Assignment. You may not assign or transfer any of your rights or obligations under these Terms without Zelus's prior written consent. Zelus may freely assign or transfer these Terms, in whole or in part, including in connection with any merger, acquisition, restructuring, or sale of assets.

19.4. Severability. If any provision of these Terms is held invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions remain in full force, and the invalid provision will be reformed to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

19.5. No waiver. Failure by Zelus to enforce any provision of these Terms is not a waiver of its right to enforce that or any other provision in the future.

19.6. No third-party beneficiaries. Except as expressly stated, nothing in these Terms confers any right on any person who is not a party.

19.7. No agency or employment. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or other relationship between you and Zelus, other than that of independent contracting parties.

19.8. Notices. Notices to Zelus must be sent to support@zelusinternational.com. Notices to you may be sent to the email address on your Account or posted in-platform.

19.9. Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

19.10. Language. These Terms are written in English. Any translation is provided for convenience only; the English-language version controls in the event of any conflict.

19.11. Export and sanctions compliance. You confirm that your use of the Service complies with all applicable export-control and sanctions laws and that you will not export, re-export, or otherwise transfer Content to any sanctioned person, entity, or jurisdiction.

20. Contact

Zelus International
Dubai, United Arab Emirates
General support: support@zelusinternational.com
Legal notices: support@zelusinternational.com (subject line: "Legal notice")
Web: learn.zelusinternational.com