Guest experience, revenue management, and operations across hotels, F&B, travel, and destination services.

Career paths:

  • AI in Hospitality & Tourism: demand forecasting and dynamic pricing models, conversational AI for booking and concierge, AI-powered personalization across the guest and traveller journey.
  • Hospitality & Travel Tech Platforms: PMS (Opera, Mews), CRS and GDS (Amadeus, Sabre), channel managers, customer data platforms (CDP), contactless guest journey systems.
  • CHA (Certified Hotel Administrator): the flagship hotel and tourism leadership credential from AHLEI.